FREE Event: Improving Access to NHS 111 for Deaf and Hard of Hearing People, 5th December 2019

NHS England will be holding an engagement event in central London aimed at patients and patient representatives of the deaf or hard of hearing community and commissioners and providers of NHS 111 services to improve the patient experience. There will also be deaf and hard of hearing organisations in attendance, and colleagues from NHS England.

The purpose of this event is to explain how the current NHS 111 service operates and to explore where potential improvements can be made. Information heard on the day will be used to inform developments in the NHS 111 service as we continue to make improvements to the patient experience.

They would like, patients, patient representatives and organisations to bring their ideas and experience of the current service and/or their suggestions for service improvement, and in turn they will answer any questions you may have about what the NHS 111 service can offer.

Date: Thursday 5th December 2019
Venue: Museum of London Docklands, No.1 Warehouse West India Quay, Hertsmere Rd, London, E14 4AL
Time: 09:30 – 15:00

Registration for this event can be made from the following link:

Please note that this event is free but is by ticket only, and you must register in order to confirm a place. There are a limited number of spaces, so please book early to avoid disappointment. When all places are full, registration will automatically close. Please ensure you bring your ticket with you on the day. Lunch and refreshments will be provided.

British Sign Language interpreters, lip-speakers and speech-to-text type interpreters will be present at this event. There will also be a hearing loop throughout as well as disabled access as standard. There will be an opportunity to talk about any other accessibility requirements you may have and dietary requirements during registration.

Travel to this event and other reasonable expenses that have been agreed in advance will be covered/reimbursed. Please email with full details. Rail/underground tickets will be booked by the team for you prior to the event.

If you have any questions or queries about this event, please do not hesitate to contact the team at