What information we hold

We are a user-led organisation committed to inclusive involvement and specialise in the research and practice of involving diverse communities in policy, planning and delivery of services. This could include your name, your address, your phone number(s) and email contact details such as is normally contained on a business card. This may include data sourced from third parties that you have verified with them before it was acquired by us.

We do not hold any other personal data than that which you have provided to us, or is already available publicly for example your social media profiles.

We do not sell directly to consumers or hold consumer personal data.

Lawful basis for processing data

We hold such personal data for purely business reasons on the assumption that you exchanged this information with us on the basis that you wanted us to know how to contact you to engage in normal transactions.

Where we hold it

Mailchimp (https://mailchimp.com) – For email based communications
On our networking database https://www.shapingourlives.org.uk/list-of-members

What we do with it

Although the data that we hold may identify you individually, it is held purely within a business context and used solely for business purposes, which are:

  • To provide information about our services, and to maintain your awareness of our offerings
  • To contact you as necessary for specific transactions, for example from our notice board, bulletins and newsletters or to advertise events

Data Maintenance

Your data is updated as and when we become aware of a material change to the data that we hold, for example a new phone number or change of business details. From time to time, we may contact you to verify your data and to ensure continued opt-in to communications from us. Such communications will contain clear Opt In/Opt Out.

Opting Out

You may opt out from our email communications at any time by selecting the ‘Unsubscribe’ option contained within the email. If you cannot see an unsubscribe option, please email us at information@shapingourlives.org.uk and we will process your request as soon as possible.

Data Breaches

We are reliant on our service providers and their security policies to maintain the security of your data. If we should become aware of a data breach, we will inform you as soon as is reasonable to do so and work with you to take all reasonable measures to correct the breach and secure your data.