The Standards of conduct, performance and ethics set out the Health and Care Professions Council (HCPC) expectations for behaviour and conduct and all professionals on their Register must meet them.

This includes treating people as an individual, being honest and putting safety first. These are standards that all service users should expect from their health and care professional. Shaping our Lives (part of the Win-Win Alliance) played an important part in the review of these Standards by consulting with service users and carers

about their experiences. The key recommendation of Shaping Our Lives’ work was to create a simple checklist that service users could use to see what should and should not happen when using services, HCPC have now produced a range of resources and these are available on the HCPC website:



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