Transforming social care: sustaining person-centred support
What are the hopes and frustrations in the everyday practice of person-centred support, or ‘personalisation’?
This study is the most user-centred and authoritative commentary to date on current policies and practice. The Standards We Expect project team (service users, practitioners and researchers) worked with service users, carers, front-line practitioners and managers in eight very diverse settings. They found:
Good practice is possible, even in the hardest of times.
Funding and organisational culture need frank discussion.
Power imbalances, outdated attitudes and doubtful practice are still too common.