Transforming social care: sustaining person-centred support

What are the hopes and frustrations in the everyday practice of person-centred support, or ‘personalisation’?

This study is the most user-centred and authoritative commentary to date on current policies and practice. The Standards We Expect project team (service users, practitioners and researchers) worked with service users, carers, front-line practitioners and managers in eight very diverse settings. They found:

Good practice is possible, even in the hardest of times.
Funding and organisational culture need frank discussion.
Power imbalances, outdated attitudes and doubtful practice are still too common.

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