This report presents evidence from an Equal Lives research study on user involvement in mental health services.

Mark Harrison, CEO Equal Lives, met with Jane Sayer, Director of Nursing, Quality and Patient Safety and Debbie White, Director of Operations in Norfolk, both part of the Board of Directors of Norfolk and Suffolk NHS Foundation Trust (NSFT), to discuss the Trust’s new strategy Improving Services Together.

The discussions focused on strengthening links between NSFT and people who use services, carers, and user-led organisations. In addition, it was important for the Trust to create opportunities for people to use their skills and experiences to improve services.

A subsequent meeting was held at Equal Lives with Lyn Skipper, Recovery College Programme Lead, and Sharon Picken, Service User and Carer Experience Lead. It is important for the Trust to involve people who are currently disenfranchised and to focus on how people could get involved outside the Trust. It was agreed that this study should focus on Norfolk only.

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